Return Policy

Please be aware all SALE and CLEARANCE items are final sale.

 

Your satisfaction is our primary concern. You may return any item that you are not satisfied with within 5 days after receiving your order, and you will receive a full refund once we receive the returned package. Contact returns@joyfulhippo.com to assist you in the return process.

Please note that any return shipping fee you paid will not be included in the refund. You are responsible for the return shipping fees.

How to return?

Step 1: Send a return request to returns@joyfulhippo.com with your order number and the item/s you wish to return.

Step 2: Our customer service will reply with a RAN (return authorization number) within 24 hours.

Step 3: Pack up the item/s you want to return and send it back to our warehouse (address in the email with RAN).

Step 4: Wait for the package to be delivered to our warehouse. Once our warehouse receive the package, we will process refund to you within 2 business days.

 

Note:

  1. All returned item/s must be in resaleable condition. Item/s that arrived damaged will not be eligible for refund.
  2. We are not responsible for any items that are returned to us by mistake.